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Mums PAYG Classic doesn't offer bonuses

YoungGazz
Level 2: Apprentice
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Hi all,

 

Bit of a conundrum here my mum and I both use O2 PAYG classic. Every few days I get texts with offers for top ups and extras etc.

 

Screenshot_20201222-234447.png

 

My mum don't however and doesn't receive anything above what she tops up. I not aware of anything that has been set different between our phones. Can anybody point me in the right direction to getting her on board too? 

 

Thanks.

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MI5
Level 94: Supreme
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@YoungGazz 

She needs to register for rewards first.

https://payandgorewards.o2.co.uk/web/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127514 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@YoungGazz 

She needs to register for rewards first.

https://payandgorewards.o2.co.uk/web/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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YoungGazz
Level 2: Apprentice
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Awesome news, thanks for the speedy answer. Appreciated. I will do that for her when I see her.
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MI5
Level 94: Supreme
  • 127514 Posts
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Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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