Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Is this really o2 or spam scam ?

O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed]

USSD codes for barring

I've turned off the mobile data on my phone, but somehome it seemed to have leaked and costed me data usage. I'm 100% certain that I've never accidentally turned it on, and have been using wifi only. Is there a USSD code / short code to key in on dia...

Resolved! Suspect scam

Just received this text :O2:We were unable to process your latest payment. In order to avoid fees, please update your information via [Link removed]

Resolved! stop big%20bundle%20renewal

I have a big bundle sim with £10 of creditand do not want a big bundle for next month, it looks as if a renewal will happen if there is enough credit, how can I stop this and keep the credit for when I need it.

Roaming Spain - Please help !

Hi Community, I bought an O2 PAYG SIM (6GB for £10) from Amazon and had it delivered to Spain. I need a UK phone number because I am returning to the UK often and will be moving there in a month. The people I purchased it from activated the sim nd ad...

Resolved! Where can I get a replacement SIM card

My father has a old phone and upgraded but SIM card don’t fit and needs a new micro sim where can I order one

Unlock old phone

I have changed from using a PAYG sim card on a Samsung GT C3590 to a monthly contract with you with a new sim card on a Samsung Galaxy S8. I now want to use the old phone with a PAYG sim card from a different provider i.e. Asda. Having inserted the n...

Resolved! top up question

Hi, I bought my pay as you go sim in London last year, but since the pandemic I returned to my country and I'm still topping up my o2 sim every month, I wish to keep my sim active till I need to go back to the UK , but I don't want to pay the big bud...

Changing tariff

Hi, I am trying to change trying to change tariff but keep getting an error message. It says talk to the live chat but cannot find that...

contact o2 customer service when I am abroad

Hi,I am abroad at the moment and use a pay as you go mobile. I just find out people can't reach me from England. I just tried and can't make calls either. Can someone please tell me how to solve this? I had a pay monthly sim before and barred to make...

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