Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Activation problem

Be gratefull for any help here guys,I sent o2 a pac code to keep my old number on Sun.its now weds and service has not yet been activated,can only make emergency calls

Resolved! Unlimited minutes bundle charged me £4.4 for one call

I am new to UK and new user of O2 PAYG, £10 big bundle which includes UNLIMITED calls. This was my first call to nearby DHL office. The call lasts for 7 minutes and 2 seconds according to the record on my phone. After the call end, a notification pop...

Sims Deactivated

My Pay As You Go seems to be deactivated. I tried online chat they told me to phone cs. Ive tried ringing and its getting me nowhere either being told to visit the website or text a code but I cant text a code as the sim is deactivated. Anyone know h...

I can’t receive ,top up or make phone calls with my o2

Dear o2 team , I am Joshua and quiet really unhappy . I can’t make phone calls with my o2 or even top up my o2 . Or receive phone calls . But I only get text message . Currently am in uae and I have tried everything it’s still not working please what...

Resolved! The card number entered is not an accepted card type.

Why is my card not accepted

Lost device

Who do i contact to report lost divice and sim , online only though as i cannoy make calls havent got another device to call from.... plz help online chat just kerp trlling me to call or go to a shop???? Obvisly i would if i could

You tube Restricted mode via 4G

In the last few days when I access YouTube via the O2 network, I'm not allowed to comment on videos I normally watch or am subscribed to. In my Settings in my Account the on/off switch for restricted mode is greyed out.O2 shop assistant told me this ...

Resolved! We're having problems displaying your tariff options right now. Please try again later.

When I try to change my tariff, this message comes up

Credit balance

I have had this phone Nokia 1.3 since Monday and my balace has gone from £10.07 to £5.87 can any tell me why this is happening as I really have not use the phone just ckecking what I have to do to use it?

Buy a new phone new contract O2 website system told me Have some problems with your O2 account call

Good afternoon,my name is Jose Ramoslast saturday 7th i bougth new phone and new contract online O2 website, ready paid upfront by paypal money comeout from my bank account when i try back to O2 website system told me Have some problems with your O2 ...

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