Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Pay as you go mobile

My mobile as been frozen how do I get this unfrozen I am unable to get through to anyone on live chat and this eeds to be resolved.

Resolved! latest bill

Hello everyone I have never had direct contracts with O2. I had a pay-as-you-go with GiffGaff in the past. A few days ago I got this message from 07376494708: "O2: We have been unable to process your latest bill ... update your details via the follow...

Resolved! How long does my data last on PAYG? + How long does my number last?

£10 for 18GB is the latest offer.The bit I'm confused about is 'for up to three months'.If I ONLY topup £10, does that give me 18GB to use for 3 months? ALSO: let's say I top up £10... and don't top up again and only use my phone for receiving calls,...

Resolved! New Phone But Old and New Sim

Hi, I posted a few days ago about my Mum's old phone breaking and how she needed a new one. She's now got a new one and I've been able to set it up with her old Sim alright. However, as I had to create a totally new account here on the O2 website so ...

Resolved! Balance still £0 after topping up

Hi, I'm hoping someone can help me understand something. Why is it that every time I top up £10 on my pay as you go, the current account balance remains at 0?

18 gb of data

I'm new to 02 From giff I bought a sim offering 18 gb of data for £10.00 yet my account shows 6 gb it also advertised roll over for 3 months yet top up date is 1 month.

Can't remove a bolt on

Struggling to remove a bolt on service. I do click remove bolt on then it goes on the next page and says information is not available at the moment.

Broke phone

I broke my phone how can I get a new phone I can’t travel to get one please help it’s completely cracked help

Resolved! Data

Double data what do I need to text

Resolved! Topping up a dual-sim US phone registered to O2 in the UK

Hi. I'm visiting family in the UK, and so bought an O2 sim. It works fine in my international Samsung A51, I received the O2 2FA text, registered it on their site... but their site won't accept a US billing address for a credit card, so I can't top i...

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