Buy a new phone new contract O2 website system told me Have some problems with your O2 account call

[JoseRamos]

Good afternoon,

my name is Jose Ramos

last saturday 7th i bougth new phone and new contract online O2 website, ready paid upfront by paypal money comeout from my bank account when i try back to O2 website system told me Have some problems with your O2 account call to us. 

I try call to O2 i explaine the situaction and some lady said everithing is ok now.

i order new  on o2 website but still the same Have some problems with your O2 account call to us. 

what can i do?

Thanks

Jose Ramos

[MI5]

@JoseRamos 

You'll have to call O2 again unfortunately.

I can only guess that there is an identity check or further credit checks required.

Guide: Coronavirus Community Help and Support 

[Marjo]

Hi there @JoseRamos , how are you doing today?

I just wanted to check in to see how you're getting on with your new phone/contract, as it's been a couple of days since you posted your query. Have you made any progress with this?