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Buy a new phone new contract O2 website system told me Have some problems with your O2 account call

JoseRamos
Level 1: Joiner
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Registered:

Good afternoon,

my name is Jose Ramos

last saturday 7th i bougth new phone and new contract online O2 website, ready paid upfront by paypal money comeout from my bank account when i try back to O2 website system told me Have some problems with your O2 account call to us. 

I try call to O2 i explaine the situaction and some lady said everithing is ok now.

 

i order new  on o2 website but still the same Have some problems with your O2 account call to us. 

 

what can i do?

 

Thanks

 

Jose Ramos

 

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MI5
Level 94: Supreme
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Registered:

@JoseRamos 

You'll have to call O2 again unfortunately.

I can only guess that there is an identity check or further credit checks required.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Registered:

Hi there @JoseRamos , how are you doing today?

I just wanted to check in to see how you're getting on with your new phone/contract, as it's been a couple of days since you posted your query. Have you made any progress with this?

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