on 16-12-2020 23:31
Can anyone tell me why I now can't deposit online. I've got credit but all it's saying is I've met my daily allowance. This is now a week ago.
Solved! Go to Solution.
17-12-2020 08:57 - edited 17-12-2020 09:10
17-12-2020 08:57 - edited 17-12-2020 09:10
@Th0MA5
There is a limit on some casino's of £30 per day by bill to mobile.
This limit can not be increased.
Please take a look at the Casino's responsible gambling page, for more information.
@Bambino You cant add a Spend Cap to Pay as you Go 🙂
edited to add more information
on 16-12-2020 23:50
on 16-12-2020 23:50
@Th0MA5 It sounds as if you have a spend cap on your account. You'll need to speak to customer service tomorrow to have it removed. Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Other numbers available are here: Guide: Coronavirus Community Help and Support
Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
17-12-2020 08:57 - edited 17-12-2020 09:10
17-12-2020 08:57 - edited 17-12-2020 09:10
@Th0MA5
There is a limit on some casino's of £30 per day by bill to mobile.
This limit can not be increased.
Please take a look at the Casino's responsible gambling page, for more information.
@Bambino You cant add a Spend Cap to Pay as you Go 🙂
edited to add more information
on 17-12-2020 13:38
on 17-12-2020 13:38
@madasaf1sh Hadn't even looked at the section it was posted in. 40 lashes for me.:smileywink: