Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New Phone But Old and New Sim

Hi, I posted a few days ago about my Mum's old phone breaking and how she needed a new one. She's now got a new one and I've been able to set it up with her old Sim alright. However, as I had to create a totally new account here on the O2 website so ...

Resolved! Balance still £0 after topping up

Hi, I'm hoping someone can help me understand something. Why is it that every time I top up £10 on my pay as you go, the current account balance remains at 0?

18 gb of data

I'm new to 02 From giff I bought a sim offering 18 gb of data for £10.00 yet my account shows 6 gb it also advertised roll over for 3 months yet top up date is 1 month.

Can't remove a bolt on

Struggling to remove a bolt on service. I do click remove bolt on then it goes on the next page and says information is not available at the moment.

Broke phone

I broke my phone how can I get a new phone I can’t travel to get one please help it’s completely cracked help

Resolved! Data

Double data what do I need to text

Resolved! Topping up a dual-sim US phone registered to O2 in the UK

Hi. I'm visiting family in the UK, and so bought an O2 sim. It works fine in my international Samsung A51, I received the O2 2FA text, registered it on their site... but their site won't accept a US billing address for a credit card, so I can't top i...

new to 02

Just got my wife on to o2 with a pay as you go sim that came yesterday, she has been on EE previously but the reception round home is **** !!, anyway i put the o2 sim in her galaxy s4 and rang 4444 as instructed to top up, it would not accept her deb...

number transfer%20failure

Absolute o2 failure,After 6 of no service since i popped in new sim card and asking for my oldnumber to be transferred.Have phoned several times on the issue only to be told it has transferred.I can only make emergency calls.I cant search for any mob...

Activate Big Bundle Early

Hi, I received a text yesterday inviting me to activate my next Big Bundle early and get 5GB of data. So today I topped up but don’t know how to activate early. I’ve been trying all morning to find an answer or to speak to someone. It suits me to act...

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