Solved: cannot find my order

MUYE · ‎10-08-2019

hi, i bought 2 pairs of airpods yesterday but i can't see any order in my account.

But the bank account shows that the money has been transferred into pending transactions.

i also contact with bank customer service and they told me that the bank has authorized the payment.

MI5 · ‎10-08-2019

@MUYE

The payment has not been collected by o2.

I suggest you call customer service but you may have to order again.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-08-2019

@MUYE

The payment has not been collected by o2.

I suggest you call customer service but you may have to order again.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎10-08-2019

@MUYE They may have been out of stock & as it’s the weekend nothing will happen until Monday at the earliest

MUYE · ‎11-08-2019

OK, thanks for your reply. I will wait until Monday

MUYE · ‎11-08-2019

Thanks~

Anonymous · ‎11-08-2019

Your welcome

O2

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