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Level 1: Joiner
Posts: 3
Registered: ‎10-08-2019
Accepted Solution

cannot find my order

hi, i bought 2 pairs of airpods yesterday but i can't see any order in my account. 

But the bank account shows that the money has been transferred into pending transactions.

i also contact with bank customer service and they told me that the bank has authorized the payment.

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Posts: 101,761
Topics: 549
Solutions: 12,968
Registered: ‎04-04-2012

Re: cannot find my order

@MUYE 

The payment has not been collected by o2.

I suggest you call customer service but you may have to order again.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: cannot find my order

@MUYE  They may have been out of stock & as it’s the weekend nothing will happen until Monday at the earliest 

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Level 1: Joiner
Posts: 3
Registered: ‎10-08-2019

Re: cannot find my order

OK, thanks for your reply. I will wait until Monday
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Level 1: Joiner
Posts: 3
Registered: ‎10-08-2019

Re: cannot find my order

Thanks~
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Anonymous
Posts: 0

Re: cannot find my order

Your welcome