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cannot find my order

MUYE
Level 1: Joiner
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hi, i bought 2 pairs of airpods yesterday but i can't see any order in my account. 

But the bank account shows that the money has been transferred into pending transactions.

i also contact with bank customer service and they told me that the bank has authorized the payment.

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MI5
Level 94: Supreme
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@MUYE 

The payment has not been collected by o2.

I suggest you call customer service but you may have to order again.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119526 Posts
  • 605 Topics
  • 17455 Solutions
Registered:

@MUYE 

The payment has not been collected by o2.

I suggest you call customer service but you may have to order again.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
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@MUYE  They may have been out of stock & as it’s the weekend nothing will happen until Monday at the earliest 

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MUYE
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OK, thanks for your reply. I will wait until Monday
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MUYE
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Thanks~
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Anonymous
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Your welcome
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