Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 50869 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25563 Views
  • 19 replies
  • 2 kudos

Resolved! Change Tariff

I'm on international sim tariff. Wanted to change to pay monthly £20 big bundle, but I'm told the change will take effect after the expiration of the current intl tariff, which is over 3 weeks hence. How do I retire the current, so I can go on the ne...

Philip by Level 1: Joiner
  • 1661 Views
  • 4 replies
  • 0 kudos

Resolved! I returned my phone 4 weeks ago but no refund

Dears, I bought Nokia 3310 (used-linke new) 4 weeks ago and I didn't like it so I returned after 2 days but I still didn't get the refund till today.Could you please advice. Thanks

Resolved! Debit card details

So I have an auto top-up and I need to change my debit card details, where can I do this on the 02 site?

Ruth3 by Level 1: Joiner
  • 1698 Views
  • 7 replies
  • 0 kudos

Resolved! PAYG account

Hi, I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ...

Ancient by Level 1: Joiner
  • 1623 Views
  • 4 replies
  • 0 kudos

Resolved! Unlock

How long does it usually take to get an unlock code ? Says within 7 days.

Twist66 by Level 1: Joiner
  • 1915 Views
  • 7 replies
  • 0 kudos

Resolved! Help with keeping phone number from expiring

Hi, Currently I am out of the country and will be out for quite some time and topped up my phone and wanted to make a call back to the UK so that the sim card won't expire. I topped it up with £10 and tried to make a call however, I got a text saying...

Ahmed by Level 1: Joiner
  • 2437 Views
  • 10 replies
  • 0 kudos

Resolved! 02825420312

Hi every1 i am getting calls from this number and they saying thats O2. i tried to look it up on google but found nothing. any1 know its this really O2?

Kamben by Level 1: Joiner
  • 1183 Views
  • 3 replies
  • 0 kudos

Resolved! Constant call dropping with bubbles

I keep getting calls dropping half way through coupled with bubbling noises as if underwater, being going on for a few months? Signal strength is around -100dB o2 say there's a mast problem. . . . Anyone else had this?location is NN6 6AL

DVC by Level 1: Joiner
  • 914 Views
  • 3 replies
  • 0 kudos

Sim network unlock pin help!!

I recently paid off my device and after being fed up with poor signal and rubbish customer service decided to move over to Ee.I phoned o2 and they said they would unlock it, blah blah blah.They sent me a 16 digit unlatching code however when I turn o...

Jen by Level 1: Joiner
  • 1728 Views
  • 5 replies
  • 0 kudos

Pay as you go

I've just brought a pay as you go sim for £10 and it's not working

Joshua by Level 1: Joiner
  • 2020 Views
  • 8 replies
  • 0 kudos