Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! change billing adress

i cant change my billing adress

Resolved! cannot find my order

hi, i bought 2 pairs of airpods yesterday but i can't see any order in my account. But the bank account shows that the money has been transferred into pending transactions.i also contact with bank customer service and they told me that the bank has a...

Resolved! Changing tariff to Classic

Classic

Resolved! only recieved half of my data allowance

i am on the £10 big bundle with 2gb + 2gb extra but this month the extra data is missing. how do i get it added because without it i will run out of data before the end of the month.

I cannot get a text sent to my phone because my phone is not working

I cannot get a text sent to my phone because It is not working

Resolved! New sim

Is it possible for a new SIM card to be sent out for the number ending 2428

Resolved! Free £5

When do you receive your free £5 credit when register

Resolved! The card number entered is not an accepted card type.

Did anyone come across any problem? The card number entered is not an accepted card type. I tested different types of cards, and all failed. Usually I should wait for a few days, and the problem will be sorted out automatically..........

Resolved! FREE10 not working

Just received my new sim and offered free10 credit but when trying to text it doesn't send. Tried 4445 but it just keeps asking how I would like to topup and can never get to speak to someone

Your Surfer Plan has been topped back up????

Hi, I get the follwing email every now & then and am unsure as to what its for or where the payment is taken from. 'Your Surfer Plan has been topped back up' Data plan number xxxxx xxxxxxOrder Ref. 6-5-15544376 Can you please advise? Regards xxxxxx x...

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