Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Replacement sim

Can I get a replacement SIM? My old one is damaged and won't work.

O2 PAYG SIM in a Mobile Broadband Device

Can I ask - is there a difference between an O2 Phone PAYG SIM and a Tablet/Mobile Broadband SIM?Picked up a PAYG SIM in store with the intention of giving the mobile data coverage a test-drive before deciding where to move to O2 but it won't work in...

Resolved! zero balance

I purchased a new 10GBP (2GB/500min/5000text) PAYG SIM last week, but my balance is saying zero - how come?Cheers.Christine.

Resolved! balance question

i have 2 phones on pay as you go and i have noticed that the balance sometimes goes down by a pound and the pound comes back the next day. this is not a problem but i would like to know what causes this to happen.

Resolved! How can I get a brand new number not a recycled number?

Hi all, To cut a very long story short - I joined O2 PAYG a couple of weeks ago with a new number and SIM from O2. As soon as I activated it, within a few hours I was receiving calls from various debt collection companies, all trying to get hold of t...

Top Up Pay as you Go

Morning, Currently travelling through Singapore, Hong Kong, Japan and Thailand over the last couple of weeks. Just got to Japan yesterday, and leave for Thailand on Wednesday. No problem topping up on the iphone handset or on the Mac laptop through b...

Resolved! Details of Deduction

Hello, I would like to know how am I able to check for details of deductions from my balance? Apart from the monthly amount deduction, I seem to incur other deductions which leaves my balance with cents balance, like £10.43.... Appreciate advice. Tha...

Resolved! Porting In

I arranged to port my number from Tesco last Thursday. Tesco stopped servicing the number on Friday. Put the O2 SIM in, it went to 'emergency calls only' and stayed that way for two days, when it went to the 'temporary' O2 number. It's been on that n...

Resolved! O2 Classic & 0800 Numbers

Hi,Can I just ask if 0800 numbers are still free on Classic PAYG?I never normally make phone calls but no choice today, it was an 0800 number though so I expected it to be free.Midway through the call I got a balance notification come through. I use ...

Resolved! Top Up

I have just puuchased an O2 pay as you go card but can't get it to top up. I have tried two credit cards and one debit card. I have tried online and by calling 4444.

O2

Forum Posts