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Level 1: Joiner
Posts: 2
Registered: ‎11-03-2019
Accepted Solution

call details

I can get on My O2 online but I can't seem to get any details (date, time, cost) of calls.  Is there some way of doing this?

Posts: 6,841
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: call details

[ Edited ]

If you're a PAYG customer, no, alas.

 

If you're a contract customer, yes, all detail is on your Bill "download and print my current or past bills".

 

https://community.o2.co.uk/t5/How-to-Guides/My-O2-Bills-section-Mini-Guide/ba-p/1017608

 

Which are you, @John48 ?

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 1: Joiner
Posts: 2
Registered: ‎11-03-2019

Re: call details

I recently switched from contract to pay as you go - so no details availble, that's rubbish.  My wife has a pay as you go with Vodafone and can see online full details of all calls.

Is there any reason for staying with O2??

Posts: 87,733
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: call details

I have an EE PAYG sim and can see all details online too, however, o2 is cheaper for low users.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,409
Registered: ‎31-03-2010

Re: call details

@John48 As you're now Pay & Go, if you're unhappy it's easy enough to leave. If you want to keep your number you will need your PAC. Here is a guide:https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
Just make sure you will get good coverage from the network you choose to move to before you switch.

I DO NOT WORK FOR O2

Level 25: Hard Hitter
Posts: 3,354
Registered: ‎03-08-2018

Re: call details

Hi @John48 

I am on Pay Monthly O2 but one of my family is on EE PAYG and they can get bill details.

It would be good if O2 offered that service as it can be very helpful.

Maybe they will consider it in the future.

We all found that it is very useful to have different mobile providers making sure they

are different ~ just in case there is a problem with service at any time.

Hope you find the service you require and good luck.