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No signal

Jamie29
Level 1: Joiner
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on ‎04-05-2024 18:36

on ‎04-05-2024 18:36

Just bought a 02 pay as you go sim It's showing that I've got signal on my phone but when I try and make a call it doesn't connect or ring 

 

It worked once but that's it 

 

Can somebody help me please 

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pgn
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‎04-05-2024 19:15 - edited ‎04-05-2024 19:16

‎04-05-2024 19:15 - edited ‎04-05-2024 19:16

Have you topped it up, @Jamie29?

Guide How to Top Up (PAYG) 

https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim

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MI5
Level 94: Supreme
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on ‎04-05-2024 20:40

on ‎04-05-2024 20:40

PAYG  sims will still show a signal even without activation credit.

Sounds like either a faulty sim or phone or the sim isn't inserted correctly.

Try removing and reinserting your sim @Jamie29 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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