Fraud on Account

[AMY_]

I was the  victim  of fraud on my account when my number was fraudulently ported out 29 days ago.

I am still without service.

I have been told it can take up to 30 days to deal with the matter.

I am despairing at the the lack of communication from O2.

I have tried contacting  call centre, emailing and Twitter but have still not had any updates on when this will be resolved.

I am despairing of the situation and lack of communication as I reach day 30 without service tomorrow.

can anyone help or at least update me?

[MI5]

@AMY_ 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

[Enlli]

We can do neither I'm sorry to say as the Community is made up of members like yourself.

If it is with the Fraud department then they you won't hear from them until they have completed their investigation.

Have you reported the fraud to the like of your bank  

Also log it with Action Fraud

https://www.actionfraud.police.uk/

[Oxonian]

@AMY_ 

Whilst I have huge sympathy for your predicament, it is probably worth mentioning that O2 might be unable to give you an update whilst their investigation is ongoing. They have to comply with both criminal law and Money Laundering Regulations and this could be jeopardised if they update you whilst their case is incomplete. It is also possible that your case has been subsumed into a wider investigation if the same fraudster has other "victims" in addition to you.

Whilst yours is a different sort of fraud than that which is usually reported on this forum, you might be interested to know that last Autumn, there were several national newspaper articles and even a programme on TV about fraud against O2. You can find details of those if you search this forum.

I would keep reminding O2 about this, at least so they do not forget about you !

Please keep us informed of developments.