Lost top up

Lorraine1 · ‎03-05-2024

Ive topped up my partners mobile via the telephone using my card details. He hasnt recieved it but it is showing as taken from my bank.

Ive spent an hour and 30mins waiting to speak to someone. Can anyone help

MI5 · ‎03-05-2024

@Lorraine1

Not here, sorry.

Call 4445 or use socials.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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pgn · ‎03-05-2024

Check you have topped up the correct number, @Lorraine1 - it will be in the e-mail receipt you should have got.

And no, O2 do not refund top-ups applied to the wrong number, sorry - no point calling them.

Links to O2 Social Media Team here

O2

Lost top up

Change number

callers asking me to reset my password

Age verification

top up as amout that short to my account balance

eSIM