Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rolling Plans and 5G?

HI, I can't find a clear answer to this, but do 'Rolling Plans' give you access to 5G?Or is it only pay monthly that have 5G? Thanks!

Resolved! Need PAC code

Please guide me how to get my pac code

Resolved! data remaining on PAYG?

my mother has a PAYG account. It was recently credited with £20, which has been exchanged for 99 minutes/100 messaging units. But how do I find out her data allowance? I tried looking on the my 02 website, my 02 app, and texted balance to 20202, but ...

Resolved! Internet

Why was £4 taken from my account today if I don't use the Internet?

Resolved! International Roaming

Does international roaming include Guadeloupe?

technical problem help please.

i have an 02 123 sim. my problem is that i have kept my initial phone number which was originally on a tesco phone, for some reason even though i am not with tesco and am using a completely different phone now, my phone still has tesco mobile show up...

Resolved! Problem with Big Bundle Pay as You Go Plan

Hello, I'm a new O2 customer, and I got the £15 big bundle plan which is promoted as coming with 60GB of data instead of 20GB. However, after I put a £15 credit in my account, I have 20GB of data, not 60GB. Did I miss a step in the activation of my c...

Resolved! change my big bundle

hello, I used to have the £20 big bundle and I would like to change it this month for the £10 big bundle, and I tried many times in my account but I can't, there is a message saying that is not possible at the moment and I already add £10 to my accou...

Resolved! Transfer number but keep credit?

I have searched but couldn’t find the exact answer, so apologies if I’ve missed it. My Mum has an O2 sim with lots of credit on, she wants to bring her main number to that sim from another network, will she lose the credit on the O2 sim if she does t...

Resolved! Trying to get a PAC code

I am trying to get a PAC code. I have tried texting three times and just get a message back saying there has been and issue and to try again later. I have tried phoning 202 and just get a tone and then disconnected. The website says you can request o...

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