Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can get on the internet

Every time I try to get on the internet it says I’m not connected so I can’t search anything on Google

Resolved! Topping up

I topped up about 8hours ago on the £15 big bundle. I get a message about 10mins ago saying that I have no data, no calls or messages and need to top up again. Had anyone else had this happen?

Top up not applied to balance?

I have been trying to activate my new PAYG mobile and topped up £10 which I can see I have paid on my banking app and have received confirmation text from O2 but it has not been applied to my O2 balance therefore I cannot make calls etc. Customer ser...

Resolved! Payment

I’ve just changed networks from o2 to Vodafone but have £20 on my account still is there any way I can get that back?

Resolved! £5 big bundle is costing £10 a month!

I’m on the £5 big bundle but it will only let me choose £10 or higher to top up and it seems to be giving me data.

Resolved! How to register a new pay as you go SIM card for iPad Mini 6

Have just been sent a new pay as you go mobile broadband SIM card for iPads but how do I register the SIM card. As I have never done this before for an iPad.I have put the SIM card in my iPad went to mbb.o2.uk entered in the mobile number on the card...

Resolved! Specific Number Request

I have owned two mobile phone numbers for a number of years, one on an O2 pay monthly contract and one on another network. I have recently ported in the number that was on another network to my O2 pay monthly contract, displacing the original number ...

Resolved! My phone won't ring out abroad

I can't ring out aboard

Resolved! New sim. top up not going through

Greetings,I have a new PAYG sim and I topped it up. got all the confirmation texts and email but no actual credit to the phone. I can't even call support because once it says connecting to an advisor, my phone pops up a message saying I have no credi...

Resolved! Changed from old 02 Unlimited PAYG to £5 Big Bundle

Hi, my mum has been on an old o2 Unlimited o2 texts and calls only PAYG tariff for years now that she doesn't top up or use so we decided to change her tariff to the £5 Big Bundle which was easy to do online. Received both text and email confirmation...

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