Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 38 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Adding another phone to my account

Hello, I would like to add my second phone number (it has been reconnected today) to my O2 account. I tried bringing in the service but after asking me the code the page said that there are no associated services with the number. Sorry, we can't find...

Bamboccio by Level 2: Apprentice
  • 4 replies
  • 0 kudos

How to cancel Surfer Plan data

HiDoes anyone know how I can cancel my automated Surfer Plan data top for an iPad? I no longer have the iPad so can't do it via settings and getting through on the phone is a nightmare as it is, particularly in the current difficult circumstances. An...

GL by Level 1: Joiner
  • 1 replies
  • 0 kudos

my o2 pay as go

the my o2 app does not give you Remaining allowances icon or bar how many allowances you got left it only telling you how much you got left as writting & number that it please make it more friendly show icon & bar like pay monthly customers saw on my...

My O2 Pay As You Go Update

Hey everyone,The My O2 team have a brand new update available that focuses on our Pay As You Go customers that adds some brand new features and functionality to the app, including the ability to top-up, add a payment card, move tariffs, and more. If ...

Chris_K by O2 Social Media Team
  • 15 replies
  • 1 kudos

Top-Up Refund

Hi, Is it possible to get a refund on a payg top up? I bought a PAYG SIM with £10 that worked for 3 hours. I added a £20 top up that was never used. Can I get a refund? If so, how? Thank you!

CarolineD by Level 1: Joiner
  • 8 replies
  • 0 kudos

Bill charges

Hi, I have been charged extra for my past two bills for last month £5.00+ and this onth £1.06. I would like to request for a refund as I am unsure as to why I have been charged this

Bushra by Level 1: Joiner
  • 5 replies
  • 0 kudos


Hi does PAYG not mean what it was e.g. you pay your money and it lasts until it runs out, or does it just last the 1 month. Thanks

Ane by Level 1: Joiner
  • 3 replies
  • 0 kudos

Not received order

Dear O2, I placed 3 separate orders for 3 PAYG handsets on Thursday, I selected for all of them to be delivered to my address for today. However, I have only received two of my orders and received order confirmations for all 3 items on Thursday.I not...

Hayley201 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Early top up

Hiya looking to restart top up early,30 pound bundle as I've ran out of data now, but customer service team arent taking ma calls, need to finish some college work and stay in contact with family, so if I can't get it sorted I'll need to start a new ...

Liamski by Level 1: Joiner
  • 6 replies
  • 0 kudos