Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! My SIM card was deactivated

Hello, why have you turned off my sim card there was a little credit and still have a question about boltons I had paid for it many years earlier I received a text message about your offer I made a deposit, but I did not receive any offer and you fro...

Resolved! Auto top up

Every month an auto top up payment is taken from my credit card. I received an email and text to say a payment was taken on the 5th and then again on the 11th. My new monthly allowance is due to start on 15th so there is every chance that another £10...

Resolved! Phone number move / switch

I want to move my phone number from Three to O2, I have my PAC number. Online form doesn't work as it says "something went wrong etc", online chat system serves only Pay Monthly customers and I couldn't get answer from 202 (maybe I was calling after ...

Resolved! Unblock my search cap

Hi it won’t let me search some things online because it’s adult content could u unblock it plz

Resolved! Data charges

In spite i still have unused data on bolt on and monthly allowance i beed charged for using data.

Resolved! Data disappeared

All my data ,calls,texts have disappeared before my top up date ,and now can’t even log into my o2 app …I reset password and still can’t log in ?

Resolved! PAYG Big Bundles

So I bought a payg sim and topped up £10 and got a bundle automatically , so i want to keep this as a pure payg sim no bundles , how do i do this ? I dont want to topup another 10 quid and it gets automatically turned into a bundle ,thanks.

Will not let me buy anything with my credit

Hello I have been trying to buy a game in ps5 store and it won't let me I have spent over 150 recently through my phone credit is there a reason I can't use my other 209 credit in my phone

Resolved! Pac code number change

Any idea how long before my number changes over??

Resolved! How can I claim £10

Hi i am new to o2 with my original number how can I claim my £10 credit please? i was sent free10 to 21500but I received this following message It looks like this offer isn't for you.But you can still check out our other treats. Like O2 Rewards, wher...

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