Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Connection back o

Please can I have my connection back on as I've paid my bill

Resolved! Get my payg voicemail from another o2 mobile phone

How do I do this?

Resolved! I topped up £10 pay as you go credit to my account for standard use.

I topped up £10 pay as you go credit to my account for standard use. However it automatically started a £10 bundle for me. How can I cancel this and use the credit as normal? I've tried to access the chat from the My O2 app but it's going round in ci...

Resolved! QR Code?

I just bought a new phone - google pixel - which has one sim card slot and esim for the second number. As I live overseas at present, my o2 number should be the second number. How do I get a qr code to set it up? Is this even possible? I have just th...

Resolved! I had £64 topped up and now it's disappeared

I had £64 topped up on my pay-as-you-go. I added an international bolt last week. I've now had to fly out to Jamaica for a funeral. I haven't used my phone, data is off, I only wifi connection. I get texts saying my balance was too low to renew, I ch...

Resolved! Changing Tariff

I have topped up $10 last night in my account and selected $5 bundle starting from 5 SeptI received SMS from O2 last night as confirmedHowever, I received SMS this morning and said I need to pay $30 for the Big Bundle and the $5 bundle will be starte...

Pay go Number move 02 to o2

Called to arrange a move of my old o2 number to a new pay go sim received. Everything arranged with the customer service advisor who told me the old number will replace the number associated with the new sim in a couple of hours --- 20 hours later th...

Resolved! Spend Cap

How do you apply a spend cap on the app?

Resolved! Where can I buy top-up vouchers in Spain

I'm currently traveling through Spain and am wondering if anyone has any knowledge of places where one can purchase O2 UK top-up vouchers. I am based in N.America and am unable to top up by credit card as I don't have a UK address. Online retailers s...

Resolved! Wrongly Deducted Tariff

Been trying to contact customers services but none of the means worked for me, it’s so hard to get in touch with O2 customer services. This is my last resort.My tariff was due to be renewed on 1st of September. I had the £10 tariff and changed it to ...

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