Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! NEW Simcard Activation and Top Up Problems

Hello everyone, Since i bought simcard fromO2 store. i have never had chance to use it ; - When i bought simcard O2 workers sad they did top up simcard(i paid 15pound) and so far i didnt receive anything. - I have tried to top up with another applica...

Resolved! 25gb rolling plan for £10 ??

Does anyone know why it’s only offering 10gb ?

Number porting

Hello everyone,I recently made the choice to switch from Vodafone to O2's new Rolling Plans. I requested to get my number ported to O2 on Friday after 5pm and on the website it says that my number should be ported over within 2 working days. Its Tues...

Resolved! WiFi on PAYG

Can a PAYG mobile connect to home WiFi ? Not for WiFi calling! Just for internet browsing.

Resolved! Just top phone up 35 pound cause my bolt on run out and took balance

Just topped up 35 pounds to renew bolt on took money twice and no bolt on so can't text or call

New pay as you go plan

I just paid for a new plan and it said it'll be set up in 30mins buy hasn't come through

Resolved! Sim Card with no monthly top-up charge

HelloI'm not very good with technology. Have just purchased an unlocked phone, but want to get an 02 Sim Card Pay as you go, without a monthly top-up charge. Is there one please?Elkra

Resolved! Loss of balance

I have lost my PAYG balance. Is there any reason for this?

O2 IP blacklisted / cannot connect to corporate Email

O2's IP assigned to me is blacklisted on Spamhaus ZEN https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a82.132.212.115&run=toolpage resulting in my Company's SMTP server rejecting me sending email because it uses that blocklist. Can an O2 netwo...

Resolved! Can’t log into O2 app

I am a pay as you go customer but can’t log into my O2 app/web. I am getting this message “Something went wrong.Oops. My O2 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer th...

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