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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 46196 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 22975 Views
  • 19 replies
  • 2 kudos

Resolved! SIM card not working

Hello, I got an upgrade and I wanted to put a pay as you go SIM card in my old phone and the SIM card isn’t working

Billie1 by • Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

NEW SIM not loaded with £10 credit

Hi, I bought a new O2 sim and it was suppose to have £10 credit loaded to use straight away, it had nothing and I tried to text to have it added but reply said not eligible. I have loaded £10 on to see if required but it did not add free credit.Pleas...

Rae_M by • Level 1: Joiner
  • 324 Views
  • 3 replies
  • 0 kudos

Special Edition Big Bundles

Hi, Anyone know how existing customers can opt in to these? I would like to take advantage of the 10GB for £10 offer that's on and advertised on the MyO2 app.

Anonymous by • Not applicable
  • 2865 Views
  • 10 replies
  • 0 kudos

Resolved! Rewards

Hi can you help me please, I have just claimed my rewards as airtime but I made a mistake and pressed the wrong button, I meant to save them as extra credit, can this be sorted out .thanks

Resolved! Top up

Hi, i just bought £10 credit fir the first time with o2 and since i got the sim not long ago it came with a bundle. I dont want the bundle i would like my £10 credit to be used only when i need it not unlimited till the 11th of february.

Phil13 by • Level 1: Joiner
  • 589 Views
  • 1 replies
  • 0 kudos

Resolved! How do I close my pay as you go account?

I want to stop my account. I tried several approaches but haven't been told how to have the service from 02 stopped and account closed. Please advise?

Cooney by • Level 1: Joiner
  • 782 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping old number

Hi there I had my old number for 5/6 years and lost it 2 months ago can I please have it swapped round my old number is [personal details removed by mod] I really need it back as a lot of people have that number for me

Resolved! Top up

Hi I just updated my tariff to £5 and it won’t let me top up it’s saying the minimum is £10, witch I don’t understand if I have £5 tariff

Lisa30 by • Level 1: Joiner
  • 711 Views
  • 2 replies
  • 0 kudos
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