Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 64125 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 33609 Views
  • 19 replies
  • 2 kudos

Resolved! Useless customer service

I am on monthly Pay as you go service. lost my sim card during my holiday. Got a new sim card to transfer my previous number. Called O2 customer service THREE bloody times and all these three people were only interested in selling a MONTHLY CONTRACT ...

Resolved! Messages

when il sent a txt pop up come up dismissed all the time how can you stop it

Macs by Level 1: Joiner
  • 695 Views
  • 3 replies
  • 0 kudos

Resolved! How Long until Disconnected?

So I have already topped up a while ago now but don't use my credit much how long do I have until I have to top up again before I get disconnected

Resolved! Changing number from old phone

Would like to change my old number to the new 02 one but when I fill it out it doesn't let me and says something went wrong

Megan34 by Level 1: Joiner
  • 681 Views
  • 2 replies
  • 0 kudos

Resolved! DOUBLE TOP-UP NOT GIVEN

Received a text today saying if I topped up between £10 and £30 before 24/11/22, then I would receive the same amount for free. So I topped up £20 today and the free £20 hasn’t been added….? 

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Jaizac by Level 1: Joiner
  • 589 Views
  • 1 replies
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Resolved! Balance is disappearing

Hi all I’m trying to do is work out what my pay as you go balance is being spent on, I top up £10 and I don’t use my phone and then it’s at £2.30! My roaming is always off, I don’t have any bolt ons, then I can get a missed call from somewhere and my...

Raydude1 by Level 1: Joiner
  • 7434 Views
  • 4 replies
  • 0 kudos

Resolved! Keep my number

I have a simple question. Have people used this link to submit a form to keep a number : https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form It is to keep a number. I have been trying since friday 2nd Sept 2022...

Jm1954 by Level 1: Joiner
  • 2108 Views
  • 7 replies
  • 0 kudos

Resolved! Balance Take Off

Why when i got a sim card from a 02 shop and my dad's balance was£17.1002 have taken £10 off his balance each £5 taken monthly even though he has no data or bolt onsThis should not have been taken off so in fact 02 owe £10 back onto my elderly father...

KB631 by Level 1: Joiner
  • 1146 Views
  • 4 replies
  • 0 kudos