Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 2974 Views
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 5877 Views
  • 15 replies
  • 2 kudos

Resolved! New Classic activation or number swap - advice needed please

Hi- I have various potential options I'd like to explore.I have a couple of new unused unactivated Classic 3-2-1- payg sim cards.I also have a phone with an already activated Classic payg sim card, with about £11 credit. My wife currently has a Giffg...

somebody by Level 1: Joiner
  • 404 Views
  • 3 replies
  • 0 kudos

auto topup

How can I stop the auto top up? there are not options to do so on the my o2. Can I have a step by step guide please?

Claire4 by Level 1: Joiner
  • 1096 Views
  • 16 replies
  • 0 kudos

STATEMENTS

AS A PAY AS YIU GO CUSTOMER CAN YOU SEE ITEMISED CALLS

TANNY by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! Balance notification

Hi, just wondering if anyone knows how ‘or if’ you can turn off balance notifications? They really irritate me beings it’s after every call or text.

Zoe85 by Level 1: Joiner
  • 812 Views
  • 6 replies
  • 0 kudos

Resolved! No auto top up?

HiI'm on a PAYG but with a simple £10 Big BundleWhat I'd like to do is set up an auto top for this £10 each month but there seems no button or facility to do this??? Is it only for the basic PAYG? Which is odd...

DVC by Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Resolved! Return Policy

Hi,I bought my mother a phone from 02 on the 31st December. She has had a few problems from the get go with certain parts of the touch not working, now the colour looks distorted. It has been looked after, no drops or water damage etc. It’s not even ...

Ashleigh1 by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

transferring number

hello, I recently got a pay as you go SIM card (£20 bundle). I requested a PAC code from my old network (giffgaff) and entered into the form to keep my old number and it said it'd take 24-48hrs to transfer and when it does to keep turning my phone on...

mojo1 by Level 1: Joiner
  • 479 Views
  • 5 replies
  • 0 kudos

Phone call

How long can I be on the phone with o2 before I get charged or call gets disconnected ?

b4u2 by Level 6: Acolyte
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! Standard tarriff rate change for existing customers?

Asking as I manage my Mum's phone for her. She is/was on the 3p per min, 2p per text and 1p per Meg tariff but I notice these have now been revamped. If she tops up again will she be moved onto the 35p per min rates or can she remain on the existing ...

Anonymous by Not applicable
  • 1348 Views
  • 5 replies
  • 0 kudos