Solved: Can't do a SIM swap on MyO2

Ace33 · ‎17-02-2025

Hello, I want to do a SIM swap and transfer my mobile number to a new SIM card, but after updating the MyO2 app there is no option that says SIM swap. There is an 'Install SIM' option but when I tap it it says that the page has been moved. Do you know why I can't do a SIM swap?

madasaf1sh · ‎17-02-2025

@Ace33

Install sim is for an esim, but that wont work if you have no esim to be installed..

have a look at this guide here Guide: Sim Swap: a mini guide 2017 update

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎17-02-2025

@Ace33

Install sim is for an esim, but that wont work if you have no esim to be installed..

have a look at this guide here Guide: Sim Swap: a mini guide 2017 update

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Ace33 · ‎18-02-2025

Thanks for the guide. Very helpful. 😀

Ace33 · ‎20-02-2025

I've logged into my MyO2 account but I can't find anything that says anything about a SIM swap? What has happened to the option?

Enlli · ‎20-02-2025

It was removed 'temporarily' months ago for supposed security reasons. Probably no chance of it coming back

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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