Can't do a SIM swap on MyO2

[Ace33]

Hello, I want to do a SIM swap and transfer my mobile number to a new SIM card, but after updating the MyO2 app there is no option that says SIM swap. There is an 'Install SIM' option but when I tap it it says that the page has been moved. Do you know why I can't do a SIM swap? 

[madasaf1sh · Accepted solution]

@Ace33 

Install sim is for an esim, but that wont work if you have no esim to be installed.. 

have a look at this guide here Guide: Sim Swap: a mini guide 2017 update 

[Ace33]

Thanks for the guide. Very helpful. 😀

[Ace33]

I've logged into my MyO2 account but I can't find anything that says anything about a SIM swap? What has happened to the option?

[Enlli]

It was removed 'temporarily' months ago for supposed security reasons. Probably no chance of it coming back

[Ace33]

Can I still text SWAP to 20220?

[pgn]

All info here, @Ace33 

https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim

[Ace33]

Thank you. 😀

[Ace33]

I was thinking, when doing a SIM swap is it better to buy a new SIM card in a shop or ask O2 to send me a replacement SIM card through the post with my number already on it? When you do a SIM swap which method do you prefer? Does the new SIM cards original phone number still show on the phone after swapping numbers?

[madasaf1sh]

@Ace33 

Go into an o2 store with Photo ID, and they will process a new sim and your number will move over to the new sim..

You do not need to buy a new SIM card..