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Swap from Physical to E-Sim stuck in 'Processing'

UNHAPPY2024
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Anyone been able to succesfully beat this problem? Seen people reporting this being an issue for >21 days ..they all seem to just give up and dissapear off the forum!!! 

 

I havent had any service on my phone since last friday (5 full days). Keep being told by O2 to wait for backoffice to process the swap.. but a quick search on these forums show this is something that goes on and and on and on and never gets fixed! 

 

Is there ANYONE out there who found a way to get this sorted? I cant access any of my bank accounts that require 2-factor text authentication, complete nightmare! O2 hang up on me half the time whilst im holding for someone to investigate.

 

Not happy customer.

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UNHAPPY2024
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@Dave-O2 tagging as youve replied to some others with similar problems

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MI5
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Only O2 can sort it @UNHAPPY2024 

People disappearing is a sign that their issue was fixed..... eventually.

Have you tried messaging them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

BTW Dave is off on paternity leave currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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