Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel

Hi, I have a pay monthly contract (phone not included) I have moved abroad and no longer need the contract. Will I be charged a cancellation fee?

Friends and family discount

If a friend upgrades to the honor magic v3 which has a £10 discount on the £29.99 tariff as part of a offer and applies for the friends and family discount, will the f&f discount override the £10 discount? Hopefully that makes sense

Credit check help

I made an order yesterday and it's currently in the credit check stage. is there a way i can cancel this entire order? If anyone knows?

Issues claiming 6 months free amazon prime

I'm trying to claim the 6 months free offer for Amazon Prime I got with my contract but it's telling me my account doesn't get this? What am I supposed to do now?

Armenia

My bill says I've made an £80 call to Armenia. I can see online that fraudulent Armenian activity is not an unusual occurrence for O2 costumers. O2 customer service say I made that call and can not refund me. If I report it as fraud I could lose the ...

Order

Need to track my order but have had no email. [REMOVED] MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts.

Who are the debt collectors of 02

Need to know who the debt collectors are for 02

Refund

Hi I received a text to mention that I have a refund after closing my o2 account and to log in to receive it. I have logged in but unsure how to input bank ddetails to recieve it.

Access to my 02 account

Why can 't I access my account. I've just changed my password and now can't my details

Resolved! Switch up to the same phone

Has anyone ever done a switch up to the same phone?Yes, it may seem daft but I completed a switch up in April to the iPhone 15PM and I was going to get the iPhone 16PM but it’s a little underwhelming.O2 are offering 6 Months free airtime on select pl...

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