Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Possible fraudulant call

Hi I have jsut had a call to my mobile number that may be fraudulant. How do i check this - they were talking about reducing my tariff but when i said I did not have the time at present they tried to call back twice ?

mm14 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi guys. Looking for some advice on what might be going on. I have 5 o2 accounts, 2 phones and 3 iPads. 1 of the iPads is 2 years old and developed a fault. I upgraded on Saturday/due Monday and paid £175 outstanding cost. On Monday nothing arrived. ...

Djkhamby by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! iPad 2020

I’m not receiving any text messages on my iPad 2020 can someone please help me

Court99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Spend cap

How can I remove the spend cap on my phone

Joanne9 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Blue light card

I am due to upgrade and have a BlueLightCard, I have a vault code which I have copied into my basket and it says the offer was applied but I am worried the offer won’t go through as you only see it on your bill. Is this offer only for new customers o...

Rcooper by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordered pay monthly sim card.

This is most likely an idiotic question but I accidentally ordered two pay monthly sim cards when I only use 1. My question is will I be charged for both or just the one I use and if that's the case how do I cancel one of them.

Resolved! End of a contract

I would like to start a sim only deal I have found

Fliss by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlimited Data tariff and European Zone

Hi all - I recently switched to unlimited data tarrif, thinking it would also give me unlimited data in the European Zone. It looks like in fact with fair usage I can only use 25GB outside the UK in a given month (in the rather small print). Could so...

Clare53 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! extra charge for using abroad

Hi last month and this month i have been charged for unfair use of my minutes abroad. Im working in finland and due to covid 19 i have not been able to travel back to the UK, i still pay my bill each month. I think these charges are unfair due to the...

chip by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Blue light card

Hi I've just seen that you can use a blue light card and get 25 % off does anyone know if this is true if so how can I use it thanks

Leeburns by Level 1: Joiner
  • 1 replies
  • 0 kudos