Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade ref:2825

Good evening all I had place an order for an upgrade on Thursday passed credit check and received an email in order to sign. Signed and agreed the link which was sent via email and sms however upon completing the order I get “you need to contact us I...

Change the date of my payment

Please can I change the date the money comes out of my bank?

Transferring number

Hello,I need help. I am having a nightmare experience.I have had a contract with O2. Its just come to an end.I got a new handset and contract via Mobile Phones Direct on 31st October.Since then I have tried to get my existing number swapped over to m...

Resolved! Late payment

Hello, I paid my airtime late this month, when will I be able to make calls?

Resolved! O2 are charging me twice

back in February my phone broke so I went to o2 to see if I could sort it, I ended up taking out a new contract because I didn’t have the money to pay off the broken phone which would’ve been paid off come June. I was told to call up and get my curre...

Resolved! SWITCH UP Query

I want to use my Switch up later this month. What do u need to take into store? What happens when device is Switched? Do I need to go through another credit check for the new device? Thanks

Resolved! Galaxy Ear Buds £1

We upgraded our phones two weeks ago to the S23.The offer was we get a voucher for £218 off Galaxy Ear Buds, so we will only pay £1 for them. I have checked all texts, emails, plus package and no code arrived. Anyone else having the same issues?

Resolved! Change account name to partners

change account name to partners

Resolved! My data allowance

What is my data allowance

Resolved! lanzarote

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be ...

O2

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