Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Partners purchases added to my bill

I added an extra phone number to my account for my partner to use, but it seems that whenever she makes an additional purchase through her number (eg iTunes), the cost of this seems to end up in my bill instead of hers, I’m assuming as I’m the accoun...

O2 app

Hy can you tell me why I can’t use my o2 app?

Resolved! O2 contact number

Anybody know the phone no for the o2 shop Selby, YO8. I’ve found a number on the internet t01757 705888 but it’s disconnected.

Resolved! Charged extra

Hi,I have been charged extra on my 02 bill for Disney + which I don’t use anymore and haven’t used in a while. My Disney + subscription was cancelled a while ago and I still have been charged for this.

Moorcroft

Ive been trying to get in touch with o2, finally got into the account and paid my bill but now I've had a letter from moorcroft debt- please tell me what's going on

Why are you billing me when I have left

I left 02 recently but you are chasing me for another monthly payment

Billing

hiya I recently sent my device back to 02 as I didn't want tye device no longer and I'm still getting billed for the contract but I was told on the phone I could send device back and my contract would be terminated. But I see I am still being billed....

Resolved! Spend cap

How do I increase my spend cap please?

Resolved! Trade in not showing on device amount left to pay

HelloI have just traded in my iPhone 13 for an iPhone 15 with a trade in value of £280 which was to be taken off my device amount due to pay as per the contract. However on my o2 app, the amount due is still the full price of the phone (not taken off...

Trying to add 3 new sims to my contract - failed credit check

Hi, I'm trying to move from EE to O2. I set up a sim only contract for myself yesterday which is set up / login details in place etc. I called O2 today trying to add 3 more sims to my account for my family members. A credit check was then failed with...

O2

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