Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113586 Views
  • 20 replies
  • 5 kudos

Resolved! Billing

Hi, Can you please check notes in my account clearly , I got an email from you guys on 26/06/21 regarding that tariff is getting changed please contact O2 to end up your contract with no termination fee like this , I called O2 and I informed to end u...

Resolved! Cancel recent order

Hi, I recently upgraded my contract but selected the wrong duration as I wanted a 18 month contract but when I selected my phone the contract changed to 36 months and I did not realise. please can you cancel my order as soon as possible?

Resolved! More data

Can I pay data on pay monthly 

Carol1961 by Level 1: Joiner
  • 127 Views
  • 2 replies
  • 0 kudos

Resolved! Invalid SIM card error message

I have changed from PAYG to PAYM. At the same time I changed phones from a Samsung 7 to an older Samsung phone. I was given a new number with the PAYM contract but opted to keep my old number, going through the steps on the O2 website to do so. The c...

TJS1 by Level 1: Joiner
  • 220 Views
  • 3 replies
  • 0 kudos

Resolved! Disney+

Hi I’ve just upgraded and offered extra was Disney plus for 6months free. I activated it last week and all worked fine now it’s not on my account and has logged me out saying I need to resubscribe. can you look into why this has been removed from my ...

JohnPB by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I was able to upgrade to Xperia 1 in 2019 with an offer that O2 let me upgrade for free when I had money left on my contract to pay. The new Xperia 1 iii is out, and I'm wondering if the same or similar offer will be made available again to allow me ...

Richy84 by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! Previous address abroad

Hi all,I want to set up my monthly pay instead of pay as you go. When entering my address, it ask for my previous address. My previous address has been abroad, but it does not allow me to enter a address from abroad. Any suggestions? Many thanks,

LS4 by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! Email

I have ordered an upgrade but need to verify by email How do I login to o2 email account?

Resolved! swap my sim

hi, I have reported about lost my sim card for contract, so they sent me a new sim with the same number but that sim does no work (please insert valid sim card ). when I try to do how instructions say they try to send a code for my number how I can r...

kedi123 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos