Check if any of the information in the guide below helps @Extras5
Guide: Gift with Purchase
If not, get in touch with o2 using social media - all links are in the second guide below:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
