Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Text message could not be delivered, because of error (code 065).

HiI think I’m in the right place, my brother is on O2 and I think he is pay monthly but possibly payg - have not been able to get hold of him for good few days, message sent Wednesday has been not been delivered (it was buffered) has not come back sa...

Resolved! Clarification of tarried change rules

Hi I’m out of my minimum contract and I want to change tariff for more data, but if I do that can I still leave at any time or am I signing up for another minimum contract term. I.e can I change my tariff today and then leave o2 or upgrade for a new ...

LAM2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No SIM card received

Hi I joined 02 when I joined virgin media my virgin equipment turned up on the last day at my old house but no SIM card from 02. I have been charged for January how can I get a SIM card and a refund for January please also I did join a chat this morn...

Blue02 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Encryption on text to get rid of it?

I've inadvertently activated something for one contact on my phone and I don't know how to undo it. The only way I can describe it is that a little padlock symbol is displayed every time I send a message to them. Don't know how I activated it! Don't ...

Resolved! Address

How long does it take for your billing address to update? I'm trying to upgrade my phone but as my billing address is showing as my old address compared to my new address with the bank I believe this is why I am being refused. I updated it just under...

jayzee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I have a new mobile but have with a contract, can I keep the mobile but get rid of contract?

Hi there, a couple of days ago I brought an OPPO A94 5G, which for its price is decent enough for me personally and I am loving it's camera, which previously owning a Galaxy A10 this mobile is far superior. So I'd love to keep the phone. However, it ...

Jason118 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £250 taken out of my account

28th November O2 took £250 out of my bank account when I got an upgrade even though they said they would wave this upfront cost. I have been trying to get this back ever since, spending over 12 hrs on the phone with no success. I have had 3 contracts...

paul39 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Simcard

Good evening my simcard doesn't work, you can send me a replacement simcard

Arpad1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone contract.

Hi before Christmas I dropped my phone and now the screen doesn't work and didn't have insurance on it. I still have over 12 months on the contract which I know i still will have to pay. Is there any way I could take out another contract with yoursel...

Andy84 by Level 1: Joiner
  • 1 replies
  • 0 kudos