Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data lost?

HiI recently broke the screen on my s23 ultra and sent it in for repair, the screen was totally unusable and I could not access the screen to do any backing up, I now have an s24 ultra but do not have access to the old phone (o2 have it) to use smart...

Netflix paused

My Netflix has always been paid via my O2 bill, for the last 6 years. However, my Netflix account has now been paused as they have no payment on file, even though my bill has gone out as normal and O2 have informed me that the payment to Netflix has ...

Resolved! Bill taken out twice

I paid my bill early via paypal and the original direct debt went out anyway

New phone transfer from physical sim to e-sim and QR code not showing

Hi - I have just got a new iPhone 16 Pro and my previous iPhone used a physical sim. This iPhone is set up for e-sim and in the myO2 app it says something went wrong and the QR code doesn't show. Also, when trying to transfer to e-sim via the old pho...

Resolved! Remaining contract

Hi how much is left on my contract

network

my sim is not working anymore and i been tryng to log into my o2 account and don`t have access

New eSim expired - no way of contacting O2

Yesterday I received a new iPhone 16 and when setting up the phone I tried to activate the new eSIM. This immediately failed and said the eSIM had expired and that I needed to contact o2. My previous sim card in my old phone has since stopped working...

Resolved! Charged for calls I did not answer whilst abroad

So I received my o2 bill today and I am being charged £60 for scam calls I did not answer whilst I was holiday. I get scam calls often so I changed my settings many months ago to send unknown number calls to voicemail and now I have been charged £60 ...

Resolved! Cancelling direct debit

I am no longer with o2 therefore I have cancelled my monthly direct debit

Resolved! Phone bill

Hello,I paid my phone bill a couple of days early, I have done this before. For some reason, my phone bill has been taken out again? I just wandered if you could help. As I cannot afford to pay this bill twice. I was just trying to make my life easie...

O2

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