Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Previous Bills

I can no longer seem to be able to view or download bills from the previous months - does anyone know how to do this? Is it still possible?

Annie53 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 destroyed my credit history which is leading to my mortgage application being rejected!

Due to an error from O2 side I ended up with a defaulted account on my credit history ( which I wasn't aware of) and it led to my mortgage application being rejected and I am the verge of losing my house. I have been calling and emailing O2 for the l...

Resolved! Phone contract

Can anyone help .. I had message a few days ago saying my bill was ready and was needed to be paid by the 11th so last night (the 10th) I paid some of my contract then woke up this morning and they've took the same amount again.. so basically paid th...

Resolved! Giving new phone away - what about the sim?

HiI am upgrading and getting a new phone, but as I don't really need the phone I will give it to my nephew. He has his own sim. Can he simply use his own sim in the new phone, while I continue to use my old sim in my current phone?

Resolved! Finalising contract

I would like to buy a new handset from a mobile phone website but have to pay the remainder of my contract , which is about 5 months. I will still be with o2. How do I pay off my contract early.

Resolved! Agreement

Hi can i get copy of my agreement with my name and adreess device description imei number purchase price and date i need to my insurance please thank you

Robert11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi on my last bill, I was charged twice once for £12.60 and again for £10 for airtime discount charge!!! Can anyone tell me what this is? I have unlimited calls and texts and 20g of data!!!

Mairead1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New provider

I am changing to 02 from another provider. I have been told to switch off my phone till 6pm tomorrow night. Do I put my new sim in then, I am taking my old number with me. The customer service told me to keep checking all day but the message said tur...

Annie75 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Pay monthly

Hi sorry i know this is asked alot before but im just confused. So placed my order for a iPhone 11and paid £20 upfront which left my account (but think its pending) we need to review your order before we accept it, this can take up to 24hrs.we'll ema...

Leahhh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No id

Hi I have no photo ID so what do I take to collect my phone from the store

Mal4 by Level 1: Joiner
  • 1 replies
  • 0 kudos