Prepay Credit Expires?

[diablo30]

Hi all. When I check my credit on the o2 app, it says “expires on 26 December” (Today is 26 Nov) My wife’s phone is showing the same.

I thought prepay credit didn’t expire?

[Martin-O2]

Cheers for the mention here @Cleoriff!

@diablo30, @Pete58 I'll ask our Guru team if they're aware of this and what it means. They may need some details from you so I'll drop you both a message if this is the case. 

[Cleoriff]

Thanks @Martin-O2 . It would  be interesting to know if this is anything to do with O2 wanting all PAYG customers to move to Big Bundles. Currently @diablo30  and @Pete58  are both on Classic PAYG

[MI5]

If that's what they are intending the three classic PAYG numbers I have with O2 will all be moving to Three.
One is my 84 year old mother's phone, one in a tracker and one in a MiFi device for mapping updates. All are low use and do not justify £10 a month each for me.
I can get the same as I get now on Three so will be moving them, not that O2 will care if that's their intention anyway. Mind you, when did they ever actually care about their customers?

[Pete58]

Thanks @Martin-O2 and thanks @Cleoriff for bringing it to the attention of Martin I was wondering if they are going to shut down classic payg completely

[Martin-O2 · Accepted solution]

@Pete58, @diablo30, @Cleoriff, @MI5 I've had a response on this and the expiry date you're seeing is due to a technical issue with My O2. Your credit will not expire and this error should be corrected with an update soon. 

[MI5]

Oh, another glitch !

Good news at least 

[MI5]

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@Pete58 wrote:
 I was wondering if they are going to shut down classic payg completely

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As I think you may be aware, the classic tariff is no longer available to new customers, however, historically, when tariffs have been discontinued, customers already on that tariff have been allowed to stay on it.

[Pete58]

Thanks for the good news @Martin-O2 much appreciated will let my brother know put his mind at ease and @MI5 thanks for your reply as well, just when I saw the message I thought the worse

[Martin-O2]

@MI5 Yes fingers crossed this will be sorted soon but if you see anyone else affected feel free to spread the good news! 

No worries @Pete58! I'm happy I was able to get a quick answer for you. 

[diablo30]

Thanks everyone!