Payments

[Daffodil]

Having spent 10 minutes listening to recorded messages, just been cut off before being passed to an ACTUAL person to speak to.  I've just checked my bank statement to find two lots of £20 have been taken from my account within a week and need to know why!  My usage is very limited and since I've been abroad for most of that time with the phone switched off in the room safe, I cannot understand why two lots of payment have been taken!!!!

[MI5 · Accepted solution]

@Daffodil I'm sorry but we can't access accounts on here.

Please try again to call and see all ways to get help here https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

[TallTrees]

Hello ~ @Daffodil 

That sounds ridiculous.

Sorry to hear that you were cut off before you could get to a real person.

I suppose you would really need to speak to Customer Services.

I understand the best time to contact them is early morning from about 08.30 am

If you still have trouble come back and we can put you in touch with one of our

Community Managers.

Best of Luck and hope for a good outcome for you soon.

[EmilieT]

Hi @Daffodil, I was wondering if you managed to find out more about those payments since you last posted? If you need some further help with them, please let us know and we can try and find out more on our end

Thanks @MI5 and @TallTrees for the advice!