Charge To Mobile

[Elihearts]

Howdi Folks. 

I have been with O2 for about 8 months, I am moving from H3G over slowly as each contract comes up. 

This week, I decided to setup Charge To Mobile for my 2 subs that I pay monthly. 

- Youtube Premium £12.99

- Goole One 2TB Cloud Storage £7.99

Subs are managed via the Google Play store (Subs being subscriptions)

Yesterday the payment failed for YT Premium. I check and retry - It fails with O2. 

I check my O2 - No issues with outstanding payments. 

Additional charges on bill set to £30 (Above what would be the combined cost of those 2 subs)

Charge To Mobile set to allowed. (IE No Bars) 

To prove it working, I went and bought a £1.09 app via O2 Charge To Mobile. 

It worked

I refunded and bought the app via my Google Play store credit instead (As it was a useful app)

Why wont it work for YT Premium but will for a small app? 

Am I missing something? I know about the £40 per transaction and £240 per month but it seems so odd. 

[Elihearts]

BTW O2 Customer Services have no clue and it seems to be a common theme across the board here. 

(Although they are nice enough to deal with! )

[Enlli]

There are problems with charge to account.

I'll tag our forum manager.

In the meantime you need to use another method

@Dave-O2

[Dave-O2]

Thanks for the heads up @Enlli 

@Elihearts please drop me a PM with your mobile number and any error message you're seeing when trying to use the service.

[Elihearts]

Hi Dave

Done. Buzz me if you need anything

Eli... 

[CyberKnight89]

@Dave-O2 are you able to offer myself assistance also same thing no longer works via Google or PSN

[Elihearts]

@Dave-O2 - Did you guys get to the bottom of this one in the end? 

For reminders, charge to account worked for a small app payment, but didnt work for a monthly repeating subscription. 

[madasaf1sh]

@Elihearts 

I have just moved my Youtube Sub back to o2 Charge to Mobile and it seemed to attached, will have to wait to see if it works, but think me and lots of others are still experiencing issues... 

[Dave-O2]

Afternoon @Elihearts, @madasaf1sh 

I'm hoping to be able to provide an update on this soon & hopefully some positive news 

However for now this is still being checked out 👍

[Elihearts]

Cheers both... I am going to try this now...