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Level 1: Joiner
Posts: 1
Registered: ‎23-04-2019

Two numbers on One account

[ Edited ]

Hi

 

I recently changed to O2 from EE, transferred my number over but I now have 2 numbers on the one account.  I want to loose the old O2 number and keep my old number from EE what do I do please?

Posts: 66,840
Topics: 661
Registered: ‎14-01-2013

Re: Two numbers on One account

Hi @Milo 

You need to ring customer services and ask them to sort this for you. They will probably need to reset your account. https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 85,616
Topics: 522
Solutions: 10,676
Registered: ‎04-04-2012

Re: Two numbers on One account

What makes you think you have 2 numbers ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,972
Registered: ‎18-04-2018

Re: Two numbers on One account

Hi @Milo, and welcome to the forum Wave

 

How are you getting on with this? Do you need any further help or did you get it all sorted with Customer Service already?

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
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If you'd like to take part, why not register? Smiley Happy
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Posts: 85,616
Topics: 522
Solutions: 10,676
Registered: ‎04-04-2012

Re: Two numbers on One account

This could be an iPhone that needs the number updating in settings but without @Milo answering my question it's difficult to know what to advise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎12-12-2013

Re: Two numbers on One account

Hi M15. No not resolved yet I am working away and I am not that good with iPhones. Regards
Posts: 85,616
Topics: 522
Solutions: 10,676
Registered: ‎04-04-2012

Re: Two numbers on One account

@OtherHalf @Milo go to settings >my number and change it to your ee number you want to keep.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)