Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How to top up with no handset?? This is driving me crazy O2...

I have had an extremely frustrating time trying to *give* money to 02. Situation is as follows: PAYG SIM installed in new electric gate mechanism (i.e. I don't have physical access to it)The SIM is a large size SIM and my mobiles all take Micro SIMs ...

Resolved! Credit from Carphone Warehosue

I paid £10 for just a simm card from Carphone Warehouse. Although the invoice shows £10 credit my account shows nil. How do I get it to credit my account? Thanks

Resolved! Husbands PAYG number used when his phone off

My husband has an O2 PAYG iPhone (my old 6s)-I'm on O2 tarrif. We had cause today to ring O2 CS because of a data message appearing in his phone and were told by the CS that his phone was used to make a call to a number we didn't recognised and which...

Resolved! O2 rewards

Hi guys.Do i get a text when its time or close to claiming or saving my o2 rewards.It says to claim or save by 31/12/2018

Resolved! Big Bundle

I purchased a big bundle for Data after getting the online advice from O2 that it could be occasional, and I wouldn't lose my existing family and friends bolt on. I didnt top up until it was due for my next family and friends, waiting til the big bun...

Resolved! Refund for PAYG Phone

Purchased a PAYG phone online to collect in store. Didn't receive any emails from O2 at all.Went into store after a week to cancel it and asked for a refund.Still no refund after initial purchase date of 30th November.Why is it taking so long?

Resolved! What is o2 going to do to there pay and go customers for the network issue they had to say sorry?

Hi douse anyone know what is o2 going to do to say sorry about threre network issue they had on Thursday last week?

Resolved! Valid activities to keep a little used sim activated

I have a payg basic sim which is used by my daughter when she visits the UK once or twice per year.Other than a text, a call, or use of data, is there a valid activity on the O2 website that I can use every few months to keep the sim activated.Change...

Resolved! Pay as you go data

Hi all, I have a pay as you go smartphone without any data in 02. I normally get data using my home or work WiFi.I am traveling to Spain next week and I would need to have access to data in my phone. What would be the cheapest way to do so? I want to...

Account credit

Hi everyone, I recently joined o2 on PAYG and purchased a £10 data bundle. For reasons I wont bore you with I have ended up with £4.90 credit in my account. Do any of you know how I can add £5.10 to my account to purchase my next £10 data bundle as I...

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