Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Keep existing number on new PAYG phone

Hi my old phone has stopped working and I have ordered a replacement. My old sim was a micro sim and new phone has nano sim - how do I keep my old number. Cannot get old phone to turn on to do Sim swap Any help would be greatly appreciated. Thanks

Resolved! Get £5 free credit when you register on myO2 on Pay As You Go

I did not get the topup when going via the £5 link on your website https://www.o2.co.uk/topup?cm_mmc=affiliate-_-47868-_-blank-_-blank&awc=3235_1542951112_0051ce8ea6e69efd1051cfc20b01d350

Resolved! top up

Hi, I have been trying to TOP UP from MY 02 account, but it will not let me from my credit card, which I have done so for many years. It says I cannot do it. I have tried from your chat line but it keeps saying I must do it by phone. I want to do it ...

Resolved! Retention of mobile number

How can I retain my present 02 mobile number while I am in Australia until July 2019

O2 refused to unlock my iphone7

My phone was bought in Lithuania in ordinary electronic shop.Phone was simfree ( unlocked ) and I changed few local network no problems. Last months I tryed to handover this phone to other person and make reseting to make sure no any personal data le...

Resolved! Free mins

Hi guys!!! Does anyone know how I can get some mine until I top up?I have to call nhs direct for my son he's 3 years old and they won't allow me to call the free number. I have a Bolton but it has expired and I can't top up until the 22nd. Can anyone...

Resolved! Change Tariff

I'm on international sim tariff. Wanted to change to pay monthly £20 big bundle, but I'm told the change will take effect after the expiration of the current intl tariff, which is over 3 weeks hence. How do I retire the current, so I can go on the ne...

Resolved! I returned my phone 4 weeks ago but no refund

Dears, I bought Nokia 3310 (used-linke new) 4 weeks ago and I didn't like it so I returned after 2 days but I still didn't get the refund till today.Could you please advice. Thanks

Resolved! Debit card details

So I have an auto top-up and I need to change my debit card details, where can I do this on the 02 site?

Resolved! PAYG account

Hi, I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ...

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