Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! blocking international nuisance calls

need help knowing if i can block international calls by using the country code?I keep repeatedly getting numerous calls daily from +232 which is Sierra Leone and it's becoming a nuisance.using Samsung J3thanks

Resolved! Can I use a BlackBerry PassportOne with a Pay as you go Contract ?

I have a monthly contact with O2 and use a BlackBerry PassportOne , I am changing my Phone and was wondering if my wife can use my old PassportOne with her " Pay as you go contract " I understand she will need to go to my local O2 store and have her ...

FREE10 not working!

Hi, From searching and reading past posts, I see that there was an issue with a batch of sims and the FREE10 offer. I thought this was fixed. However, I have just activated and topped up my sim today and upon texting FREE10 to 21500, it replied back ...

Balance

I have a balance of £5 yesterday and topped up for £10 just now, but why my balance is £14? The rollover date is 29th.

Auto topup shambles (again)

This morning my auto topup failed; the text I received said 'declined by bank'. Checked and sufficient funds are available. Logged in to MyO2 and Auto Topup has disappeared from all screens/tabs. All I see when I click 'Top Up' is a page where I choo...

Resolved! obstinate voicemail

On my wife's O2 mobile there is a voicemail that cannot be listened to and won't go away. How can she delete it?

Resolved! Texting International Number

I'm from the UK and have been trying to send a SMS message to a number from Dublin (they dont have imessage) but they will never send and it just says Not Delivered. I was able to receive texts from them but cant send anything back. I am on Pay as yo...

Resolved! O2 PAYG statements

Hi All, If I am looking to claim back on expenses the past expenditure for my phone over the previous 18 months, can you retrieve this data anywhere on the MyO2 account pages? thanks

Resolved! Being overcharged

Hi I believe I am being way overshares on my mobile plane. I am currently using it in Europe pay as you go and it has spent over 15 euros in just two days. I don’t know how this is possible as I have restricted my data usage and only made one very qu...

Tracker use with O2 SIM

I have obtained a tracker for use with model aircraft (in case the aircraft is lost), which came with an O2 sim card. The instructions for the tracker indicate that text messages from O2 (e.g. alerts regarding low remaining credit or impending discon...

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