Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pac Code

Hi I call 4445 becouse I need my Pac code but number is not correct 59129828 when I try transfer my number something is wrong webside need 9 number this is have only 8

New phone not showing on my O2 website

I had a Sony Xperia E5 phone and replaced it with a Sony Xperia L3 phone which I bought from O2 online three weeks ago (both on Classic PAYG). I phoned O2 to ask how to keep my phone number and was told to simply put the SIM card from my old phone in...

Resolved! can I lend a quid

how do in use lend a quid

Resolved! changing tariff%20payment%20date

when changing to a new tariff how can i make the start date today?

Resolved! FREE10 not working

Hi, I recently got the international pay as you go sim and topped up 11 pounds. However I'm unable to claim the extra free 10 pound credit. I've tried to send the text multiple times and it simply replies with the "we are processing" text, and then a...

Resolved! Choose who to connect to when Roaming

I am going on a Fred Olsen Cruise round Norway and my PAYG phone will have roaming disabled when on-board. When we dock and leave the boat, I can enable roaming as Norway has the same pricing as EU countries but how do I make sure my phone does not c...

Resolved! Registering for Classic PAYG

I am helping a friend set up a new mobile and have been trying to order a classic payg sim for it as she would only be a light user and not require monthly top-ups. Despite sending THREE requests and receiving emails from o2 indicating the sim has be...

not receiving calls

I'm currently roaming but not receiving calls from the UK. Any Ideas?

Resolved! How to find out SIM card's expiry date

I got an O2 SIM card with an intention of porting my secondary mobile number to it and using it as a second line on a new iPhone in September 2019. I topped it up with £10 for half price at a newsagent using American Express Shop Small in December 20...

Resolved! O2 Top up

I have a seperate O2 telephone number that I use for my house alarm, please can you let me know how I can top up this account?Thanks

O2

Forum Posts