Solved: pay as you go sim top up

Shri · ‎27-12-2018

Hello,

I just topped up pay as you go for £10.00 and got a confirmation text stating now I have £10.00 credit with 2GB data. But the internet is not working on my mobile . Please assist.

Many thanks

Regards,

Shri

MI5 · ‎27-12-2018

@Shri

First try turning off and on again.

Then, text the word “active” to 2020

Also ensure that you have mobile data turned on in phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-12-2018

@Shri

First try turning off and on again.

Then, text the word “active” to 2020

Also ensure that you have mobile data turned on in phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎28-12-2018

Hi @Shri, did you get a chance to try the suggestions above yet? Any progress with this?

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