Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New sim - how to transfer old sim

I've just got an LG Nexus 5 which pleases me.. I used my old o2 basic sim, previously installed in a Lumia, in the phone and transferred contacts, music etc to it and everything is now as I like it, as it has retained my phone number and all is worki...

Resolved! Pay as you go caribbean

Could anyone help with a query re using a pay as you go mobile in the Caribbean ? I am going on a cruise and whilst I realise it will cost a huge amount whilst on the ship, I am wondering how much it costs to send and receive sms text messages only w...

Resolved! new phone

Can i purchase a new phone with the credit i have on my old phone. Thank You. And if so how do i go about it.

Resolved! ALCATEL PIXI4 4034X ISSUES WITH INSERTING SIM AND SD CARD

I wonder if you can help,I feel silly asking this question ,because I can normally fix phones issues,my old phone is a Microsoft lumia and I managed to fit the sim card and the sd card in correctly,but my new phone is a Alcatel pick 4 4034x and I jus...

Resolved! Carphone Warehouse £10 top-up

Afternoon, I bought a payg phone from Carphone Warehouse and had to buy a £10 02 sim card with it. I have put the sim card in the phone but the credit hasnt been added. I couldnt see anything on the receipt and assumed that the £10 would already be o...

Resolved! Classic pay as you go

HiI've just changed to the classic pay as you go tarrif from a legacy tarrif where I just had to make a chargeable call at least once every 6 months to maintain my phone service. Now according to the help and support page for the classic pay as you g...

Resolved! Accidentally blocked a message

Hi, ive accidently blocked sending texts to 20202 you text either "bal or balance" to it to get your tariff balance. It wasn't blocked before, when i used to be able to send texts to it Id type out balance and hit send then a pop up would come up wit...

Resolved! Difference Between Big Bundles and Big Data Bundles

Hi there, I might be being really dense here but I'm looking to change my tariff and think that either the £10 big bundle or the £10 big data bundles are the best option here (or Classic Pay as You Go). However beyond the obvious change of data allow...

Resolved! Simcard blocked

Dear O2 I've had serious problems with the signal since today shows me Technical problems and Simcard Blocked. My cell phone is a Blackberry Q5 OS 10 put out Simcard turn off the cell phone then it works and finally all the time it's blocked I hope y...

Resolved! lost sim card

Lost mu phone with o2 pay as you go sim. How to get a replacement?

O2

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