Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 PAYG statements

Hi All, If I am looking to claim back on expenses the past expenditure for my phone over the previous 18 months, can you retrieve this data anywhere on the MyO2 account pages? thanks

Resolved! Being overcharged

Hi I believe I am being way overshares on my mobile plane. I am currently using it in Europe pay as you go and it has spent over 15 euros in just two days. I don’t know how this is possible as I have restricted my data usage and only made one very qu...

Tracker use with O2 SIM

I have obtained a tracker for use with model aircraft (in case the aircraft is lost), which came with an O2 sim card. The instructions for the tracker indicate that text messages from O2 (e.g. alerts regarding low remaining credit or impending discon...

Keep existing number on new PAYG phone

Hi my old phone has stopped working and I have ordered a replacement. My old sim was a micro sim and new phone has nano sim - how do I keep my old number. Cannot get old phone to turn on to do Sim swap Any help would be greatly appreciated. Thanks

Resolved! Get £5 free credit when you register on myO2 on Pay As You Go

I did not get the topup when going via the £5 link on your website https://www.o2.co.uk/topup?cm_mmc=affiliate-_-47868-_-blank-_-blank&awc=3235_1542951112_0051ce8ea6e69efd1051cfc20b01d350

Resolved! top up

Hi, I have been trying to TOP UP from MY 02 account, but it will not let me from my credit card, which I have done so for many years. It says I cannot do it. I have tried from your chat line but it keeps saying I must do it by phone. I want to do it ...

Resolved! Retention of mobile number

How can I retain my present 02 mobile number while I am in Australia until July 2019

O2 refused to unlock my iphone7

My phone was bought in Lithuania in ordinary electronic shop.Phone was simfree ( unlocked ) and I changed few local network no problems. Last months I tryed to handover this phone to other person and make reseting to make sure no any personal data le...

Resolved! Free mins

Hi guys!!! Does anyone know how I can get some mine until I top up?I have to call nhs direct for my son he's 3 years old and they won't allow me to call the free number. I have a Bolton but it has expired and I can't top up until the 22nd. Can anyone...

Resolved! Change Tariff

I'm on international sim tariff. Wanted to change to pay monthly £20 big bundle, but I'm told the change will take effect after the expiration of the current intl tariff, which is over 3 weeks hence. How do I retire the current, so I can go on the ne...

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