Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 54890 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 27794 Views
  • 19 replies
  • 2 kudos

Unable to call while roaming inItaly

Hello,While roaming in Italy I still have plenty of free calls / data but my balance is now strangely gone to zero and I cannot make calls. Any ideas?Many thanks

Bamboccio by Level 3: Thinker
  • 4260 Views
  • 34 replies
  • 0 kudos

Paying worth balance

I used to be able to pay for things using my balance on google play but now it won’t let me.....it says your phone is not provisioned for carrier billing.? Can anyone help me fix this?

Mimitok1 by Level 1: Joiner
  • 1324 Views
  • 4 replies
  • 0 kudos

How do I see my invoices?

How on earth do I see my invoices for my top ups? All I get to is what my latest balance is - this is no good my accountant eeds to see proof that I have paid tops ups - the website just bring sme around in circles and there is no one to contact

Mimi by Level 1: Joiner
  • 943 Views
  • 2 replies
  • 0 kudos

O2 rewards credit

Hi me and my wife are saving our rewards credit for a new phone.We have nearly £40 saved each and will be putting the rest towards the moto e5 play.Only problem is my wife is agrophobic and has not left the house since 2013.Would i be able to go to t...

Alan1979 by Level 1: Joiner
  • 2713 Views
  • 7 replies
  • 0 kudos

Resolved! buying phones from o2 site

I want to buy 2 phone the same but it will only add one to basket when i did this years ago i did it twice for each phone but there was a lot of messing about

morgan by Level 1: Joiner
  • 1079 Views
  • 2 replies
  • 0 kudos

Resolved! Big bundle

Ive tried to get intouch with a live chat about my big bundle, I topped my phone up & instead of my bundle going straight on you took £1 off me so I couldn't get my bundle so I had to top up again not sure why u took £1 off me my bundle should of gon...

Joanna3 by Level 1: Joiner
  • 912 Views
  • 2 replies
  • 0 kudos

Resolved! pay as you go sim top up

Hello, I just topped up pay as you go for £10.00 and got a confirmation text stating now I have £10.00 credit with 2GB data. But the internet is not working on my mobile . Please assist. Many thanks Regards,Shri

Shri by Level 1: Joiner
  • 1089 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping phone number

I got a new phone last week and was changing over from Vodaphone to o2 but wanted to keep my old number, so I did the usual get the PAC code and fill in the online form to get it swapped however after a few days it had still not changed over. I tried...

Ray1218 by Level 1: Joiner
  • 1392 Views
  • 3 replies
  • 0 kudos