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Two numbers on One account

Milo
Level 1: Joiner
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Hi

 

I recently changed to O2 from EE, transferred my number over but I now have 2 numbers on the one account.  I want to loose the old O2 number and keep my old number from EE what do I do please?

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Cleoriff
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Hi @Milo 

You need to ring customer services and ask them to sort this for you. They will probably need to reset your account. https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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What makes you think you have 2 numbers ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @Milo, and welcome to the forum Wave

 

How are you getting on with this? Do you need any further help or did you get it all sorted with Customer Service already?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? slight_smile
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MI5
Level 94: Supreme
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This could be an iPhone that needs the number updating in settings but without @Milo answering my question it's difficult to know what to advise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
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OtherHalf
Level 1: Joiner
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Hi M15. No not resolved yet I am working away and I am not that good with iPhones. Regards
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MI5
Level 94: Supreme
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@OtherHalf @Milo go to settings >my number and change it to your ee number you want to keep.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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