Payment stuck.

[Nikkileahanne]

I paid my bill on 1st for as soon as I paid, it said they were down for maintenance and there may be a delay in payment and I thought okay fine. I’ve kept an eye on it since and it was still saying unpaid so I’ve called twice and spoke on live chat and they just keep the payment is pending and to check with my bank etc. I’ve checked with my bank and they said the money is there, just waiting for O2 to collect the funds. I’ve spoken to someone on the phone yet again today and they said it can take 7 days to process, where it’ll either complete or bounce back. It’s just frustrating as I’ve had several different answers and just looking to see if anyone else has had the same issue?

[Enlli]

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or use Social Media

Message them on Social Media. 

Facebook (https://o2uk.co/O2CFB) ,

 X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[MI5]

@Nikkileahanne 

Yes, it's a common issue with O2.

It can take up to 2 weeks and you'll keep getting reminders and threats to pay during this time.

I would consider setting up a direct debit to prevent such issues. The bill needs paying anyway and you can set the date it's paid yourself, so why not?

Guide: How to Pay Your Bill (Airtime & Device Plans)