Solved: Wanting to cancel my pay as you go to get a contra...

Charlc · ‎30-04-2019

I’m wanting to cancel my 12 month pay as you go sim to get a new contract but I don’t know how to do it.

MI5 · ‎30-04-2019

@Charlc if it is a PAYG SIM you don't need to cancel as PAYG stops automatically. You can upgrade to a monthly tariff at anytime, if however it is a SIM only contract you can upgrade to a full contract at anytime after 3 months with no further credit checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎30-04-2019

You can call customer service on 4445, go instore or do it online.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=2ahUKEwiqmoe3hPjh...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎30-04-2019

@Charlc Be aware that taking a new contract will involve a credit check by O2.

I DO NOT WORK FOR O2

MI5 · ‎30-04-2019

@Charlc if it is a PAYG SIM you don't need to cancel as PAYG stops automatically. You can upgrade to a monthly tariff at anytime, if however it is a SIM only contract you can upgrade to a full contract at anytime after 3 months with no further credit checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-05-2019

Hey @Charlc, I was wondering how you were getting on with this? Did the information above answer your question, or do you need some further advice?

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Wanting to cancel my pay as you go to get a contract

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