
on 17-05-2018 16:46
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on 17-05-2018 16:46
Hi
no classic payg sim came from weekend, so online chat said can pick up in store, wanted to catch the pac cut off for this week.
store insisted on £10 top up and said I would have to ring customer services for £10 transfer
denied there was an online transfer number form
have completed the online number transfer form, but unclear if first two boxes are old and old number or the temporary number (off of sim) for the second box so maybe won’t go through
i put the sim number in but what happens to my £10?
why the difficulty? # if wasn’t such a good tariff I think I would have gone elsewhere for the hassle
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on 18-05-2018 11:30
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on 18-05-2018 11:30
Hopefully you don’t have a split port.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 17-05-2018 17:29
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on 17-05-2018 17:29
Went via online chat and re-did the form.
(Could make the form clearer if they wanted old number as the o2 new number or o2 new number off the new sim)
Got confirmation email. “If you've already topped up your O2 Pay & Go SIM don't worry, we'll transfer the remaining credit over for you. If you've not yet topped up your O2 Pay & Go SIM, just top up once your number has been moved over”
WHY THE SHOP SAID CONTACT CUSTOMER SERVICES
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on 17-05-2018 17:39
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on 17-05-2018 17:39
@Anonymous I'm a little confused. Were you already with O2 and just wanted to go onto a new tariff? If so, you didn't need a PAC. If you were porting your number from a different network, then you would, and you could have gone in store to get a new sim. We always suggest you speak to customer service rather than use Live Chat, as the latter is a little unreliable.
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on 17-05-2018 17:42
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on 17-05-2018 17:42
@Anonymous Hope you get it resolved it is best to keep to one thread as then it all makes sense https://community.o2.co.uk/t5/Pay-As-You-Go/Migrating-to-o2-and-O2-Priority/m-p/1124422#M8645
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 17-05-2018 17:48
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on 17-05-2018 17:48
Thanks @adamtemp64 Hadn't seen that other thread.
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on 17-05-2018 18:13
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on 17-05-2018 18:19
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on 17-05-2018 18:20
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on 17-05-2018 18:20
@Anonymous I understand that but many solved threads continue to grow
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 17-05-2018 18:26
Thought I’d be sent to Coventry adding to old one. Lol
anyway received o2 text on EE number so progress !!
lol might keep o2 number in 4G tablet though look like a sausage making a call lol
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17-05-2018 18:33 - edited 17-05-2018 18:34
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17-05-2018 18:33 - edited 17-05-2018 18:34
The number the o2 sim came with will be gone for ever once the EE number comes across
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

