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Pac / new sim / £10 / pulling hair out

Anonymous
Not applicable

Hi

 

no classic payg sim came from weekend, so online chat said can pick up in store, wanted to catch the pac cut off for this week. 

 

store insisted on £10 top up and said I would have to ring customer services for £10 transfer

 

denied there was an online transfer number form

 

have completed the online number transfer form, but unclear if first two boxes are old and old number or the temporary number (off of sim) for the second box so maybe won’t go through 

 

i put the sim number in but what happens to my £10?

 

why the difficulty? # if wasn’t such a good tariff I think I would have gone elsewhere for the hassle 

Message 1 of 17
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Anonymous
Not applicable

lol @adamtemp64

 

 

EE number now ported to o2 

 

BIG BUT

 

EE sim still alive and kicking and if I ring 150 I still have an EE balance and the balance text appears on the o2 handset sim! (With o2 number in the device)

 

 

sure I’m jinxed with these things 

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MI5
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I’d give it 24hours and a couple of reboots to see if it settles down.
Hopefully you don’t have a split port.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Hi @MI5

 

 

thanks 

 

sounds painful lol. 

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MI5
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It will be if you have one wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Anonymous
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@MI5 @jonsie @adamtemp64

 

LOL 

Thanks for replies. 

 

If by magic EE has gone to No Service when I came back around 6pm. 

 

LOL still no postal sim!!! 

 

Odd my balance dropped 20p then reappeared LOL 

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MI5
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Looks like you’ll be ok now mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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