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Level 4: Observant
Posts: 104
Registered: ‎07-05-2013
Accepted Solution

Pac / new sim / £10 / pulling hair out

Hi

 

no classic payg sim came from weekend, so online chat said can pick up in store, wanted to catch the pac cut off for this week. 

 

store insisted on £10 top up and said I would have to ring customer services for £10 transfer

 

denied there was an online transfer number form

 

have completed the online number transfer form, but unclear if first two boxes are old and old number or the temporary number (off of sim) for the second box so maybe won’t go through 

 

i put the sim number in but what happens to my £10?

 

why the difficulty? # if wasn’t such a good tariff I think I would have gone elsewhere for the hassle 

Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: Pac / new sim / £10 / pulling hair out

Went via online chat and re-did the form. 

 

(Could make the form clearer if they wanted old number as the o2 new number or o2 new number off the new sim)

 

Got confirmation email. “If you've already topped up your O2 Pay & Go SIM don't worry, we'll transfer the remaining credit over for you. If you've not yet topped up your O2 Pay & Go SIM, just top up once your number has been moved over”

WHY THE SHOP SAID CONTACT CUSTOMER SERVICES

 

 

Level 63: Greatness Assured
Posts: 12,419
Registered: ‎31-03-2010

Re: Pac / new sim / £10 / pulling hair out

@Netcat I'm a little confused. Were you already with O2 and just wanted to go onto a new tariff? If so, you didn't need a PAC. If you were porting your number from a different network, then you would, and you could have gone in store to get a new sim. We always suggest you speak to customer service rather than use Live Chat, as the latter is a little unreliable.

I DO NOT WORK FOR O2

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Registered: ‎13-08-2008

Re: Pac / new sim / £10 / pulling hair out

@Netcat Hope you get it resolved it is best to keep to one thread as then it all makes sense https://community.o2.co.uk/t5/Pay-As-You-Go/Migrating-to-o2-and-O2-Priority/m-p/1124422#M8645

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Level 63: Greatness Assured
Posts: 12,419
Registered: ‎31-03-2010

Re: Pac / new sim / £10 / pulling hair out

Thanks @adamtemp64 Hadn't seen that other thread.

I DO NOT WORK FOR O2

Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: Pac / new sim / £10 / pulling hair out

@Bambino

 

moving EE number to o2 via PAC

 

had to do live chat as chargeable 

 

(lol shop was sniffing saying “do u turn data on everyday” probably hoping to temp to contracts!)

 

 

Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: Pac / new sim / £10 / pulling hair out

@adamtemp64

 

 

started this as previous marked as solved lol

Posts: 16,393
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Registered: ‎13-08-2008

Re: Pac / new sim / £10 / pulling hair out

@Netcat I understand that but many solved threads continue to grow 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: Pac / new sim / £10 / pulling hair out

@adamtemp64

 

Thought I’d be sent to Coventry adding to old one. Lol 

 

 

anyway received o2 text on EE number so progress !!

 

lol might keep o2 number in 4G tablet though look like a sausage making a call lol

 

 

Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Pac / new sim / £10 / pulling hair out

[ Edited ]

The number the o2 sim came with will be gone for ever once the EE number comes across

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services