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Pac / new sim / £10 / pulling hair out

Anonymous
Not applicable

Hi

 

no classic payg sim came from weekend, so online chat said can pick up in store, wanted to catch the pac cut off for this week. 

 

store insisted on £10 top up and said I would have to ring customer services for £10 transfer

 

denied there was an online transfer number form

 

have completed the online number transfer form, but unclear if first two boxes are old and old number or the temporary number (off of sim) for the second box so maybe won’t go through 

 

i put the sim number in but what happens to my £10?

 

why the difficulty? # if wasn’t such a good tariff I think I would have gone elsewhere for the hassle 

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MI5
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I’d give it 24hours and a couple of reboots to see if it settles down.
Hopefully you don’t have a split port.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

Went via online chat and re-did the form. 

 

(Could make the form clearer if they wanted old number as the o2 new number or o2 new number off the new sim)

 

Got confirmation email. “If you've already topped up your O2 Pay & Go SIM don't worry, we'll transfer the remaining credit over for you. If you've not yet topped up your O2 Pay & Go SIM, just top up once your number has been moved over”

WHY THE SHOP SAID CONTACT CUSTOMER SERVICES

 

 

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Bambino
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@Anonymous I'm a little confused. Were you already with O2 and just wanted to go onto a new tariff? If so, you didn't need a PAC. If you were porting your number from a different network, then you would, and you could have gone in store to get a new sim. We always suggest you speak to customer service rather than use Live Chat, as the latter is a little unreliable.

I DO NOT WORK FOR O2



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adamtemp64
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@Anonymous Hope you get it resolved it is best to keep to one thread as then it all makes sense https://community.o2.co.uk/t5/Pay-As-You-Go/Migrating-to-o2-and-O2-Priority/m-p/1124422#M8645

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Bambino
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Thanks @adamtemp64 Hadn't seen that other thread.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

@Bambino

 

moving EE number to o2 via PAC

 

had to do live chat as chargeable 

 

(lol shop was sniffing saying “do u turn data on everyday” probably hoping to temp to contracts!)

 

 

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Anonymous
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@adamtemp64

 

 

started this as previous marked as solved lol

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adamtemp64
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@Anonymous I understand that but many solved threads continue to grow 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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@adamtemp64

 

Thought I’d be sent to Coventry adding to old one. Lol 

 

 

anyway received o2 text on EE number so progress !!

 

lol might keep o2 number in 4G tablet though look like a sausage making a call lol

 

 

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adamtemp64
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The number the o2 sim came with will be gone for ever once the EE number comes across

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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