Pac / new sim / £10 / pulling hair out

[Anonymous]

Hi

no classic payg sim came from weekend, so online chat said can pick up in store, wanted to catch the pac cut off for this week. 

store insisted on £10 top up and said I would have to ring customer services for £10 transfer

denied there was an online transfer number form

have completed the online number transfer form, but unclear if first two boxes are old and old number or the temporary number (off of sim) for the second box so maybe won’t go through 

i put the sim number in but what happens to my £10?

why the difficulty? # if wasn’t such a good tariff I think I would have gone elsewhere for the hassle 

[Anonymous]

Went via online chat and re-did the form. 

(Could make the form clearer if they wanted old number as the o2 new number or o2 new number off the new sim)

Got confirmation email. “If you've already topped up your O2 Pay & Go SIM don't worry, we'll transfer the remaining credit over for you. If you've not yet topped up your O2 Pay & Go SIM, just top up once your number has been moved over”

WHY THE SHOP SAID CONTACT CUSTOMER SERVICES

[Bambino]

@Anonymous I'm a little confused. Were you already with O2 and just wanted to go onto a new tariff? If so, you didn't need a PAC. If you were porting your number from a different network, then you would, and you could have gone in store to get a new sim. We always suggest you speak to customer service rather than use Live Chat, as the latter is a little unreliable.

[adamtemp64]

@Anonymous Hope you get it resolved it is best to keep to one thread as then it all makes sense https://community.o2.co.uk/t5/Pay-As-You-Go/Migrating-to-o2-and-O2-Priority/m-p/1124422#M8645

[Bambino]

Thanks @adamtemp64 Hadn't seen that other thread.

[Anonymous]

@Bambino

moving EE number to o2 via PAC

had to do live chat as chargeable 

(lol shop was sniffing saying “do u turn data on everyday” probably hoping to temp to contracts!)

[Anonymous]

@adamtemp64

started this as previous marked as solved lol

[adamtemp64]

@Anonymous I understand that but many solved threads continue to grow 

[Anonymous]

@adamtemp64

Thought I’d be sent to Coventry adding to old one. Lol 

anyway received o2 text on EE number so progress !!

lol might keep o2 number in 4G tablet though look like a sausage making a call lol

[adamtemp64]

The number the o2 sim came with will be gone for ever once the EE number comes across