Number Port In Issue

[KKR1]

Hi,
I bought a new o2 sim on 08.06.2023 and made a request to keep my old number (from lyca mobile) on the same day.

On 09.06.2023 both the sims stopped working. 

On 10.06.2023, the o2 sim got service but the port in had not happened.

Been following up with customer service then and been told the number will be ported in next 24 hours to no respite.

Missed several important calls until now.

Will highly appreciate if anyone can advise on how best to go about this

[gmarkj]

There seems to be a problem with porting and o2 currently (based on the number of issues posted on the community) @KKR1 

I'll mention the community advisors to see if they can help as customer services are not moving forward.

Can you see if you can help @O2KyleW or @O2Emma ?

[O2Emma]

Hi @gmarkj I will pick this up thanks.

Hi @KKR1 I will send you a private message to look into it for you.

[KKR1]

Hi @O2Emma 

Thanks for getting in touch yesterday

Do you have any updates on this matter?

[O2Emma · Accepted solution]

Hi @KKR1 I have sent you a private message.

[conrad1]

Hi, have they managed to resolve your issue? I have currently EXACTLY the same problem... https://community.o2.co.uk/t5/Pay-As-You-Go/Lost-my-number-after-switching-to-O2/td-p/1625023

[KKR1]

My issue is resolved for now after nearly a week of missing some very important work and personal calls and having my number unreachable

[HGMX]

how di dthis get resolved, this happened to me 2 days ago

[pgn]

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@conrad1 wrote:

Hi, have they managed to resolve your issue? I have currently EXACTLY the same problem... 

@O2Emma is on today from 3pm, @conrad1 - watch out for a PM from her asking for more info then.

[pgn]

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@HGMX wrote:

how di dthis get resolved, this happened to me 2 days ago

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See the answer here, @HGMX - https://community.o2.co.uk/t5/Pay-As-You-Go/Lost-my-number-after-switching-to-O2/m-p/1625495/highlig...