I left O2 but my old number has nit been transferred to my new provider

[Cosnick365]

I switched to a different provider but my number has not been transferred and the new provider blames O2 for the issue. Can O2 sort the issue please?

[Enlli]

How did you switch? You should have got a PAC from O2 which you sent to your new provider.

Guide: How to get your PAC [June 2021 Update] 

Guide: What code do I need: PAC or PUK 

[madasaf1sh]

@Cosnick365 

Any issues with the port into your new network has to be handled by the new network, as per the porting procedures..

They will need to contact o2. 

[jonsie]

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@madasaf1sh wrote:

@Cosnick365 

Any issues with the port into your new network has to be handled by the new network, as per the porting procedures..

They will need to contact o2. 

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Exactly that ^^^

It's the new network's responsibility to carry out the porting and any issues

Contact them again and insist any error is their's to rectify

[CariadCymru]

Earlier today at midday, you posted on the iD Mobile community forums complaining that your number hadn’t been ported over @Cosnick365. What you failed to tell people here is that the port was scheduled to happen today.

[madasaf1sh]

@CariadCymru 
Just had a look, and seem he has been impatient with the port, and I agree hope no one has been in his account.. 

I also cant see anywhere that is public on the ID Mobile forum, blaming o2...

[MI5]

Probably all working by now.....